| Time |
Topic/Speaker |
Description |
| 8:00am - 9:00am |
Breakfast |
Continental breakfast hosted by Hansen.
Time to meet and greet other Hansen users and prospects.
|
| 9:00am - 9:30am |
Opening
Address Judy Park, Account Manager |
The future of Hansen Canada.
Review the days schedule and topics. |
| 9:30am - 10:30am |
Assets
Mitch Bradley, Managing Director
|
An overview of the Hansen 8 Customer
Service, Asset and Work Management products will be provided. The
discussion will include an overview of key product changes in the
Hansen 8 product and an update on the status of the product in comparison
to Version 7. |
| 10:30am - 10:45am |
Morning Break |
|
| 10:45am - 11:15am |
Utility
Billing Update –
“What’s New”
Jim Anderson, Sales Manager, Utility Billing
|
Hansen is leveraging
the powerful functionality of V7 billing into the Hansen 8 Utility
Billing Suite. Current status
of billing and tax, the industry, expectations of CIS replacement,
and Hansen 8 for Utility Billing will be presented. This informative
meeting
is meant for any agency considering customer information system replacement
and understanding industry trends as related to increasing customer
satisfaction and lowering the overall cost of billing and tax. |
| 11:15am - 12:00pm |
Community Development & Regulations (CDR)
Bob Benstead, Managing Director
|
This discussion will provide a summary
of the new customer focus within the CDR business unit. In addition,
an overview of the Hansen 8 CDR solution, with status updates, new
directions, V7 to Hansen 8 process, and market directions will be
provided. Much of the product focus will be on the vast workflow and
personalization capabilities in Hansen 8 CDR. |
12:00pm - 1:00pm
|
Lunch
|
A buffet hosted by Hansen
Microsoft Guest Speaker |
| 1:00pm - 2:30pm |
Hansen 8 Migrations
Jay Lum and Tim Lee
|
Overview of the Version 7 to Hansen
8 migration process. The discussions will include Hansen 8 migration
milestones, methodologies, data collection requirements, Agency preparation,
data conversions, integrations, triggers and SMA. |
| 2:30pm - 2:45pm |
Afternoon Break |
|
| 2:45pm - 3:45pm |
Open Forum
Questions and Answers
|
Get your questions answered. Hansen
Executive Management and product experts will be on hand to answer
your questions. This will be an open forum format. |
| 3:45pm - 4:30pm |
Birds of a Feather |
Join other Hansen software users in
product specific groups, where you can provide feedback to Hansen
and share ideas. |
