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San Antonio Water System Chooses Selectron’s
VoiceUtility™ and WebUtility™
Interactive Voice
and Web Response Systems to Serve its Customers
PORTLAND, OREGON — August 25, 2006 —
Selectron Technologies, Inc., a leading provider of interactive
voice, web and mobile solutions for public sector clients throughout
North America, announced that it has been awarded a contract to
implement VoiceUtility and WebUtility Interactive Voice and
Web Response systems for San Antonio Water System.
San Antonio Water System will use the Enterprise Resource
Software System (ERSS) to support its Customer Service, Work Order
Management, Financial and Human Resources systems. A single-entry
resource that supports the Utility department in a flexible manner
was required. The robust feature set and scalable architecture
offered in Selectron’s VoiceUtility and WebUtility allows quick and
easy accommodation to the anticipated population increase over the
next few generations.
Once installed, the Utility will offer streamlined access to
customer account information, easily make service requests any time,
day or night, pay bills using a credit card or checking account. The
system will provide the Utility department with first-level customer
service to reduce staff involvement on routine inquiries, freeing up
personnel to focus on questions and issues that require personal and
timely intervention. The ten-year contract was awarded to Selectron
along with Hansen, who together are creating the needed
enterprise-wide solution.
“Like any high-performance organization, SAWS is committed
to providing outstanding customer service,” noted SAWS CEO
David Chardavoyne. “This information system project will help move
us to a new level of operational efficiency. And that can only
mean better service -- and better value -- for our customers.
Now that we’ve signed the contract, we're ready to dig in
and get down to the real work -- work that
will positively impact every area of our organization and the
quality of service we provide.”
“We are pleased that the San Antonio Water System has chosen
Selectron as a long-term business partner to address its IVR and web
technology needs” said Todd Johnston, President & CEO of
Selectron Technologies, Inc. “The premier account is a nice
complement to an already well-established install base in the
region. We are confident the city of San Antonio and its
constituents will be well-served by these world-class products.”
Installation of the Interactive Voice and Web Response systems is
expected to be completed by September 2008.
About San Antonio Water
System
Since
1992, SAWS has provided leadership in managing and developing water
resources in the San Antonio region. Water and wastewater services
are provided to more than one million consumers. The
utility's complex infrastructure includes water and sewer mains,
water meters, wells, pumps, storage tanks, treatment facilities, and
pump stations.
SAWS is committed to
delivering superior water-related products and services at a
reasonable cost for the benefit of the entire San Antonio community.
That commitment is at the forefront of the utility's
recently-adopted mission statement: Proudly serving our customers
and helping communities flourish with plentiful, quality, affordable
water services. For more information, visit SAWS on the
Web at www.saws.org.
About
VoiceUtility
VoiceUtility is an Interactive Voice
Response (IVR) solution developed to meet the needs of utility
companies. By providing first-level customer service, VoiceUtility
reduces the number of telephone calls that are fielded by staff and
increases the level of service offered to consumers. Using a
touchtone telephone, consumers need only their account or customer
ID number to instantly access a utility account. Information such as
current balance and date of last payment can be quickly and easily
retrieved. VoiceUtility offers a wide range of enhancement modules
on an a la carte basis. Built on a full-featured, industry-standard,
scalable environment that supports all standard architectures,
VoiceUtility is able to integrate with both commercial and custom
database systems.
About
WebUtility
WebUtility is a user-friendly and
efficient Interactive Web Response (IWR) system adaptable to the
unique needs of any community. A perfect complement to IVR, IWR
extends the reach to a community by providing an alternative method
for distributing information. The turnkey product interfaces with
the host database to provide information and services via the Web.
Utility customers need only their account or customer ID number to
instantly access real-time data for a utility account. Information
is conveniently available 24-hours a day.
About
Hansen
Hansen is the world's
leading provider of intelligent, adaptive, and pervasive solutions
that help manage the operations of government. Hansen's integrated
family of browser-based solutions includes Enterprise Asset
Management (EAM), Building Permit, Business Licensing, Business
Intelligence, Citizen Relationship Management (CRM), Code
Enforcement, GIS, Hansen Financials, Property Tax, Timesheet
Reporting, Transportation, Utility Billing, and Web Portal
applications. Major customers include 15 of the 25 largest city and
county governments in the United States. Headquartered in Rancho
Cordova, California, the company is a privately-held corporation
employing over 250 people with offices in Auckland, London,
Melbourne, Perth, Sydney, and Toronto. For more information, visit
www.hansen.com.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of
Interactive Voice, Web, and Mobile Inspection Solutions for
government agencies. An extensive suite of products helps increase
staff efficiency, reduce infrastructure cost, and ensure customer
satisfaction. Equipped with the industry's top talent, proven
methodologies, and more than thirteen years of experience, Selectron
offers innovative and cost-effective interactive solutions for a
variety of municipal departments including: Building & Planning,
Business License, Election Office, Courts and Citations, Tax
Assessment, Utility Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048. |
