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San
Antonio Water System Selects Hansen 8 to Provide
Web-Based Enterprise Resource Software System
Written by Hansen
Friday, 25 August
2006 $21 Million Contract to Provide
CIS Billing, Asset Management, Permitting,
Financials, Human Resources, and GIS
RANCHO CORDOVA, Calif.--Aug. 24, 2006--Hansen
Information Technologies (Hansen(R)) today
announced its selection by San Antonio Water
System (SAWS) to provide a comprehensive
Enterprise Resource Software System (ERSS) as
part of a ten-year, $21.1 million contract. As
the prime contractor and systems integrator for
the project, Hansen will lead a team of public
sector experts that include Lawson, Selectron,
Hewlett-Packard, and Oracle Corporation. Project
implementation will span 28 months, and Blue
Heron Consulting will provide quality assurance
and oversight assistance throughout this period.
"Like any high-performance organization,
SAWS is committed to providing outstanding
customer service," said SAWS CEO David
Chardavoyne. "This information system project
will help move us to a new level of operational
efficiency. And that can only mean better
service and better value for our customers. Now
that we've signed the contract, we're ready to
dig in and get down to the real work--work that
will positively impact every area of our
organization and the quality of service we
provide."
The Hansen solution will replace a number of
legacy applications at SAWS. CIS Billing was the
main driver for the ERSS project, but the new
solution will help automate SAWS' business
processes across the organization.
"The solution we put together for SAWS is
based on our latest Microsoft .NET technology.
SAWS identified their need to procure a complete
ERSS solution with CIS Billing as the main focal
point to better serve their customers," said
Carlos Thomas, Managing Director, Hansen CIS
& Tax Billing. "The Hansen solution will
allow SAWS to start the process with the
developer, create the assets and billing
accounts, manage the billing process, and pass
financial information to the G/L at the end of
the day. It's effective, efficient, and
completely scalable."
The SAWS water and wastewater system serves
the seventh-largest city in the United States.
With more than 9,600 miles of main, the SAWS
system would stretch from San Antonio to
Australia if laid end to end. With the
procurement of the Hansen system, SAWS will have
an increased capability to obtain pertinent
infrastructure information from various
departments to assist in the repair and
maintenance of this large system.
- Blue Heron Consulting - Quality Assurance
& Project Management
In order to meet the needs of SAWS' long-term
operational plan and specific efficiency and
cost requirements, Hansen and SAWS worked
together for over 14 months before this contract
was awarded. The procurement process also
included nine visits to the sites of other
Hansen software users, and over three months of
detailed contract negotiations. Hansen and SAWS
have made available to the public a copy of
SAWS' original Request for Competitive Sealed
Proposal (RCSP), as well as the Vendor
Demonstration Script. Both of these documents
are available at Hansen's Web site at http://www.hansen.com/saws/default.asp.
San Antonio Water
System
------------------------
Financial Highlights
Total Assets: $2.7
billion Capital Assets:
$2.3 billion (Net of
Depreciation) Revenues:
$328 million
Infrastructure
Highlights
Water Services:
325,944 Wastewater
Services: 354,878 Service
Area (square miles): 620
Miles of Water Main: 4,404
Miles of Sewer Main: 5,237
Miles of Recycled Water Main:
75 Fire Hydrants:
23,212 Well Pumps:
102 High Service Pumps:
154 Pumping Capacity
(MGD): 981 Pump Stations:
66 Ground Storage Tanks:
47 Elevated Storage Tanks:
16 Hydro-pnuematic Tanks:
23 Storage Capacity:
142
Source: SAWS, 2005 Annual
Report & CAFR
About San Antonio Water System
Since 1992, SAWS has provided leadership in
managing and developing water resources in the
San Antonio region. Water and wastewater
services are provided to more than one million
consumers. The utility's complex infrastructure
includes water and sewer mains, water meters,
wells, pumps, storage tanks, treatment
facilities, and pump stations.
SAWS is committed to delivering superior
water-related products and services at a
reasonable cost for the benefit of the entire
San Antonio community. That commitment is at the
forefront of the utility's recently-adopted
mission statement: Proudly serving our customers
and helping communities flourish with plentiful,
quality, affordable water services.
Founded in 1983, Hansen(R) is the world's
leading provider of intelligent and adaptive
solutions that manage the transactions of
government. Hansen's integrated suite of
performance management solutions includes
Enterprise Asset Management (EAM), Building
Permit, Business Licensing, Business
Intelligence, CIS Billing, Citizen Relationship
Management (CRM), Code Enforcement, Financials,
GIS, HR & Payroll, Property Tax, Timesheet
Reporting, Transportation, and Web Portal
applications. Major customers include 15 of the
25 largest city and county governments in the
United States. Headquartered in Rancho Cordova,
California, the company employs over 300 people
and has offices in Auckland, London, Melbourne,
Perth, Sydney, and Toronto. In March 2006,
Hansen became a portfolio company of Golden Gate
Capital (http://www.goldengatecap.com/),
a San Francisco-based, $2.7 billion private
equity firm. For more information, please visit
http://www.hansen.com/.
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Navteq LBS Developer
Conference
- The NAVTEQ
Developer Conference will be held on Monday,
September 11, 2006, from 8:30 am to 5:00 pm at
the Los Angeles Convention Center.
Map World
Forum will be a combination of
activities in the form of seminars, workshops
and panel discussions covering technology to
policy to user oriented themes at global level.
January 22-25, 2007,
India