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Mid Kent Water, Ltd. Goes Live with Phase 2 of Hansen 8 Asset Management System

Contact Juli Rose
P: (916) 921-0883, ext. 3511
E: juli.rose@hansen.com

RANCHO CORDOVA, CA—August 10, 2006—Hansen Information Technologies (Hansen®), a leading provider of government Enterprise Resource Planning (ERP) applications, announced today that Mid Kent Water, Ltd. of Kent, England has gone live with Phase 2 of their organization-wide adoption of the Hansen 8 Asset Management software solution.

The completion of Phase 2 will allow Mid Kent Water to track, analyze, and schedule all planned preventive maintenance for approximately 15,000 utility assets in a 100% Web-browser-based environment. These assets include large, complex facilities such as treatment plants and pumping stations, as well as individual items such as water pumps and plant equipment. The new planned preventive maintenance system will be easier to use, easier to access, and will allow for more detailed information to be recorded and organized against the asset hierarchy.

The completion of the second of four phases in the Hansen 8 implementation is an important milestone. Mid Kent Water is replacing seven internally-developed systems—by going live with Phase 2 of Hansen 8 they have begun to achieve their goals of greater flexibility and scalability along with improved cost-efficiency.

“Phase 2 of the Hansen 8 system has been extremely well received by the Supply department and has already shown the potential to deliver business benefits,” said Ark Wingrove, Supply Operations Manager at Mid Kent Water. “The time and effort spent on process analysis and system configuration will deliver vast improvements over our legacy systems and transform the way we manage our planned maintenance work. We are excited about working with the Hansen UK team to deliver Phase 3, which will see the implementation of reactive works, Mobile Solution, and GIS Integration.”

Mid Kent Water chose the Hansen solution in 2004 after a global search that included a visit to water sites in Australia currently using Hansen software. The solution developed by Hansen for Mid Kent Water includes the following modules:

Asset Building	Asset Water	Mobile
Asset Fleet	Work Management	Mobile CRM
Asset Management	Customer Service	Mobile Work Mgmt.
Asset Plant	Service Contract	Inventory Control
Asset Usage Area	Budgeting

Because Hansen 8 is designed with .NET technology, each module has been or will be customized to fit the specific needs of Mid Kent Water. Each component is also 100% Web-browser-based, so no client-side software is required. Once Hansen 8 is loaded on a central server, users of the system need only a Web browser to access the system.

Mid Kent Water, Plc. Implementation Fast Facts
Agency Detail Pages: Agency Data Fields: Business Rules: (i.e. workflows)	384 3,307 +500
Major System Integration Points: Finance HR Billing GIS Street Works

“It has been fantastic to see Phases 1 and 2—the core of the Hansen 8 Asset Management solution—come together after so much hard work with Ark’s team on process analysis and configuration,” said Matthew Brockway, Operations and Delivery Manager at Hansen UK. “It has been particularly satisfying to demonstrate that all of the Hansen 8 personalization and customization tools have delivered a solution that meets Mid Kent Water’s specific Phase 1 and 2 requirements. Bringing together Phase 3 will see Mid Kent Water realize their long-term vision of implementing a cutting-edge enterprise asset management solution that will continue to grow and change with the business well into the future.”

To learn more about the Mid Kent Water Phase 2 Go Live, please click here to view the Mid Kent Water Work and Asset Management System (WAMS) company-wide press release.

About Mid Kent Water, Plc.
Mid Kent Water supplies nearly 600,000 people with an average of 160 million liters of high-quality drinking water every day in an area of steadily increasing population and strong commercial development. Mid Kent serves a largely rural customer base via a network of 4,181 km of underground pipes, 28 treatment plants, 100 boreholes, 60 services reservoirs, and 50 booster pump stations. Mid Kent Water is committed to providing first-class service to all of its customers 24 hours a day, 365 days a year. Mid Kent Water invests £1.5 million every month in a capital investment program that will maintain and improve the quality of water supplied to all of their customers. Mid Kent Water’s vision is to be a leading supplier of high-quality water and water-related services to an increasing U.K. customer base. For more information, please visit www.midkentwater.co.uk.

About Hansen Information Technologies
Founded in 1983, Hansen is the world's leading provider of intelligent and adaptive solutions that manage the transactions of government. Hansen's integrated suite of performance management solutions includes Enterprise Asset Management (EAM), Building Permit, Business Licensing, Business Intelligence, CIS Billing, Citizen Relationship Management (CRM), Code Enforcement, Financials, GIS, HR & Payroll, Property Tax, Timesheet Reporting, Transportation, and Web Portal applications. Major customers include 15 of the 25 largest city and county governments in the United States. Headquartered in Rancho Cordova, California, the company employs over 300 people and has offices in Auckland, London, Melbourne, Perth, Sydney, and Toronto. For more information, please visit www.hansen.com.