Anchorage, Alaska Selects Hansen 8 for Citizen-Centric Web-Based Solution
Contact
Juli Rose
P: (916)
921-0883, ext. 3511
E: juli.rose@hansen.com
RANCHO CORDOVA, California - January 3, 2006 - Hansen Information Technologies (Hansen®) today announced that the Municipality of Anchorage has selected its Web-based product, Hansen 8, to provide a state-of-the-art code enforcement solution. The Hansen 8 Code Enforcement solution will manage, track, and enhance delivery of code compliance activities within the City. The chosen system will also be used to manage the intake, routing, tracking, documenting, and resolution of citizen service requests.
Currently, the municipality uses multiple systems and manual processes that often require duplicate data entry. There is no central location for checking complaint status. Some types of complaints may be split between departments, so depending on the complaint, citizens may have to call different departments in order to resolve their problem. "We are looking forward to the single-database solution provided by Hansen," says Fred Carpenter, Anchorage's Project Director for the Hansen system implementation.
The award of this contract is a major milestone in transforming how code enforcement activity is managed between departments. With Hansen's Web interface, citizens will be able to submit and track their code violations 24 hours a day, 7 days a week.
"The new Hansen system is the next step in taking the municipality to the cutting-edge of citizen services," says Planning Director, Tom Nelson. "By providing municipal staff with this new technology, we can deliver more accurate, timely and cost-effective services to our citizens."
Using Hansen's geographic information tools, the municipality will be able to incorporate its extensive geographic database into Hansen's system to easily map and display code violations. These violations can then be viewed by citizens using the internet.
"One of the most exciting capabilities of the new system is that it will provide an interface for electronic field reporting devices, thus allowing code enforcement officers to enter data while at the site, using mobile devices," says Keith Ziolkowski, Municipality of Anchorage Project Manager for the Hansen implementation.
Implementation of the Hansen 8 system is scheduled to be completed and operational in 2006.
About
the Municipality of Anchorage, Alaska
About the Municipality of Anchorage, Alaska
With a population of 261,441, Anchorage is Alaska's largest city with 42 percent
of the state's population. Anchorage stretches from Portage Glacier to Eklutna,
encompassing 1,955 square miles - about the size of the state of Delaware.
Anchorage sits at the base of the Chugach Mountains along the coast of Cook
Inlet in south central Alaska. Mount McKinley, 130 miles (208 km) north of
downtown, can be seen on clear days. This 20,320 foot peak is the tallest
mountain in North America. Given the contour of the earth, the State of Alaska
is actually the northern, western, and eastern-most point in the United States.
For more information, visit www.muni.org.
About Hansen Information Technologies
Hansen is the world's leading provider of intelligent, adaptive, and pervasive
solutions that help manage the operations of government. Hansen's integrated
family of browser-based solutions include Enterprise Asset Management (EAM),
Building Permit, Business Licensing, Business Intelligence, Citizen Relationship
Management (CRM), Code Enforcement, Financials, GIS, HR & Payroll,
Property Tax, Timesheet Reporting, Transportation, Utility Billing, and
Web Portal applications. Major customers include 15 of the 25 largest city
and county governments in the United States. Headquartered in Rancho Cordova,
California, the company is a privately-held corporation employing over
250 people with offices in Auckland, London, Melbourne, Perth, Sydney,
and Toronto. For more information, visit www.hansen.com