City of Phoenix, Arizona First To Go-Live with Hansen 8 XML-Based Web Services Solution for Assets and Work Management

FOR IMMEDIATE RELEASE:
Contact
Juli Rose
P: (916) 921-0883, ext. 3511
E: juli.rose@hansen.com

RANCHO CORDOVA, CA, May 16, 2005 – Hansen Information Technologies (Hansen®) today announced the City of Phoenix, Arizona, Water Services Division as the first U.S. client to go-live with the Hansen 8 100% XML-Based Customer Service, Sewer and Work Management solution.

The City of Phoenix has successfully implemented and gone live with Hansen 8 to help the City to manage its 10,491-mile network of water and sewer infrastructure and related workflow. By utilizing Hansen 8's suite of integrated XML-based solutions for Customer Service, Water, Sewer and Work Management, city employees and contractors can better identify inventory assets, record and track condition-based inspection results, track work histories, record asset-specific job costs, and respond to citizen complaints. Hansen 8 will help the city better respond to emergency services, especially sewer main stoppages, and spills.

Hansen 8's ability to support an advanced XML-Based web services architecture allows governments like the City of Phoenix to provide users with a pure internet solution for greater efficiency. Hansen 8 is a 100% server-side (i.e. ZERO client-side software) solution that eliminates the need to load, maintain, or support application code on a remote PC. Hansen 8 does not require any third-party plug-ins, adaptors, or message brokers, commonly required in Java and J2EE solutions.

Phoenix has more than 2 million water and sewer infrastructure assets. As a previous customer of Hansen, asset inventory data was converted from Hansen 7's data model to Hansen 8's advanced business objects, including over 470,000 completed work orders that are tied to specific assets.


CITY OF PHOENIX
WATER SERVICES DEPARTMENT
Sewer Assets
 Backflows
 Lift Stations
 Mains
 Manholes
 Miscellaneous
 Nodes
 Service Lines
 Treatment Plants
 Valves
2
31
93,243
91,756
6
1
357,914
2
54
Water Assets
 Hydrants
 Mains
 Meters
 Nodes
 Pumps
 Service Lines
 Storage Units
 Valves
44,289
375,346
397,363
195,005
102
368,958
62
136,997
Other Assets

 Facilities
 Vehicles

1
177


Total Water & Sewer Assets
2,061,309
Source: Hansen Conversion Department, April 2005

"Hansen is excited to have one of the fastest growing cities in the nation as an early adopter to the Hansen 8 XML-based web services solution," said Mitch Bradley, Managing Director, Assets. "We look forward to continuing our long standing relationship with the City of Phoenix and assisting them with continuing technology solutions for greater efficiency and functionality in their day-to-day operations."

The Water Services Division's mission is to provide high quality, reliable and cost effective water services that meet public needs and maintain public support. The Division's goal is a dependable software system that tracks daily activities and the costs associated with them so the Division and respective Departments can deliver a high level of service to the citizens of Phoenix.

About Phoenix, Arizona
Incorporated in 1881, Phoenix is young by historical standards but now ranks as one of the fastest-growing and largest cities in the nation. With a population of 1,421,298 citizens, the City of Phoenix is the fifth largest city in the United States as of September 2004. Phoenix covers more than 514 square miles and is a premier destination, with more than 300 sun-filled days a year and average temperatures of 74 degrees. A study of management efficiency by the Maxwell School of Citizenship and Public Affairs at Syracuse University, named Phoenix as the only city among the nation's 35 largest urban centers to earn an overall grade of "A." In addition, Phoenix was named the "Best Run City in the World" in 1993 by the Carl Bertelsmann Foundation and has earned numerous other awards for efficient government operations. For more information, please visit the City of Phoenix Web site at www.ci.phoenix.az.us.

About Hansen Information Technologies
Hansen is the world's leading provider of Enterprise Resource Planning (ERP) applications that help manage the operations of government. Hansen's integrated suite of performance management solutions include Enterprise Asset Management (EAM), Building Permit, Business Licensing, Business Intelligence, Citizen Relationship Management (CRM), Code Enforcement, Financials, GIS, HR & Payroll, Property Tax, Timesheet Reporting, Transportation, Utility Billing, and Web Portal applications. Major customers include 15 of the 25 largest city and county governments in the United States. Headquartered in Rancho Cordova, California, the company employs over 250 people with offices in Auckland, London, Melbourne, Mississauga, Perth, and Sydney. For more information, please visit Hansen's Web site at www.hansen.com.