Hansen: #1 in eCRM
Whether processing a customer complaint, renewing a license, applying for a permit, generating a utility bill, paying a property tax, dispatching a work crew, or erecting a barricade for a road closure, Hansen has established itself as the #1 supplier of eCRM solutions in the state and local government market-all using a single open database engine accessible through multiple citizen channels. Hansen has put the "Citizen" in eCRM.
Providing First-Class Service
Citizens are demanding a greater level of service from governments including 24/7 access to services. The effort to increase service levels has led governments to capitalize upon multiple channels of communication including centralized call centers, the Internet, faxes, e-mail, interactive voice response, and self-service kiosks. Hansen's eCitizen Relationship Management (eCRM) solutions aggregate your communication channels and offers complete back-office integration to manage your citizens' requests throughout your entire organization.
Citizen-centric Software
For over 19 years, Hansen has been providing true citizen based eCRM solutions for our public sector clients. We have listened to our customers and we understand the inherent differences between public sector and private sector customer service operations. Hansen's eCRM solutions are built on this knowledge and experience of government operations and provide the tools you need to serve your citizens without the need for modifying a solution developed for private industry.
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