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Online Problem Reporting/Complaints |
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Seamless Internet Integration
Hansen’s DynamicPORTAL technology delivers a total solution for web enabling your call center operations and providing 24 X 7 access to report problems and potential code enforcement violations. DynamicPORTAL offers a complete front-to-back office solution that can save you time and money by eliminating the need to build and maintain costly interfaces using your own information technology staff, or hiring an outside company who specializes in developing e-government applications.
Easy to Use
Your citizens can use DynamicPORTAL technology to report any number of public works or code enforcement problems right from your existing web site. Hansen's back-office Customer Service/Call Center module automatically prioritizes and routes the "online problem" to the appropriate department and eliminates the need for manual process that are typical of e-mail based systems. When using the system, a user is guided through a simple three-step process that identifies the problem, location of the problem, and even provides for a map where the use can pinpoint the exact location of the problem online using an electronic "push-pin" on a map. If the user chooses to be notified, e-mails will be automatically sent notifying them of the status of the problem or code enforcement violation as it moves toward resolution.
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